HERE ARE SOME OF THE COMMON QUESTIONS FROM OUR GUESTS
Frequently Asked Questions
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Booking & reservations
You can browse our listings, choose your preferred villa or home, and submit a booking request. Once the property owner accepts your request, you will receive an invoice to complete your payment.
No, Magic Keys does not offer instant booking. All reservations are confirmed only after the property owner accepts your request.
Most owners respond within 24–48 hours. You will be notified by email once your request is accepted or declined.
Yes, you can send a message through Magic Keys to clarify details before submitting your booking request.
Your booking is confirmed once the owner accepts your request and you complete the payment for the invoice issued.
Payments
Payments are made online via secure payment gateways or bank transfers.Â
Payment terms vary by property. Some require full payment upfront, while others may allow partial payment. The details are listed on each property’s booking page.
Each property lists its own pricing terms. Taxes and fees (if applicable) are clearly mentioned in the booking breakdown.
Yes, a deposit may be applicable. In some cases, the deposit must be paid in advance with the booking, while in other cases it may be payable directly to the Property Manager at the time of check-in.
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No, unless specified, all payments must be made through Magic Keys to ensure security and proper confirmation.
Cancellations & Refunds
Cancellation policies vary by property and are clearly mentioned on each listing page.
You can request cancellation from your booking dashboard. Refunds, if applicable, will follow the property’s cancellation policy.
Refunds depend on the cancellation terms of the property you booked.
If an owner cancels, you will receive a full refund and may also be assisted in finding an alternative property.
Check-in & Stay
Times vary by property. The exact details are listed in each property’s profile.
After your booking is confirmed, the property owner or we will provide check-in instructions.
Some properties include housekeeping, while others may offer it at an additional charge. This is mentioned on the property page.
Pet policies vary by property. Please check the individual listing for details. Unless specified, pets are normally not allowed.Â
Smoking rules depend on the property owner’s policy, which is listed on each property page.
Each property specifies the maximum number of guests allowed.
Services & Extras
Yes, airport transfers can be arranged. In some cases, this is included; in others, an additional fee applies.
Yes, we can help connect you with trusted local providers for car rentals or transport.
Some properties offer in-house chefs or catering options, which may be included or available at an extra cost.
Yes, on request, we can assist in arranging tours, excursions, or special activities.
Security & Support
Yes, all bookings and payments are processed through secure systems. We work only with verified property owners.
You can contact the property manager/ owner directly. If further support is needed, you can also reach out to Magic Keys customer service.
Yes, all photos are provided by owners and verified to represent the actual property.
Service fees may be applicable. Any fees, if applicable, will be clearly displayed during the booking process.
General Information
Yes, you must create an account to make and manage your bookings.
Yes, property owners can apply to list their villas or homes on our platform. Please note that listings are subject to our standards and agreements. Contact us for details.
Magic Keys primarily features villas and luxury holiday homes in Thailand, with a growing network across other destinations.
Yes, you can submit special requests (e.g., baby cot, early check-in, late check-out). Approval depends on the property owner.
Yes, our support team is available to assist with booking and stay-related issues.