Privacy Policy

Introduction
Magic Keys, a project of Azim Hospitality Co., Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website magickeys.com or engage with our services. By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

• Personal Identification Information: Name, email address, phone number, payment details, government-issued ID (where required), and other contact details you provide when creating an account, making inquiries, or completing a booking.
• Booking and Property Preferences: Details about your accommodation interests or rental needs, such as type, location, dates, number of guests, and special requirements.
• Usage Data: Information on how you interact with our website, including IP address, device information, browser type, pages visited, and time spent, collected through cookies and similar technologies.
• Communications and Reviews: Any messages, reviews, or feedback you provide to Magic Keys or property owners or their authorised representatives through our platform.

How We Use Your Information

• To Provide Services: Facilitate inquiries, reservations, and transactions between guests and property owners or their authorised representatives, and provide tailored recommendations.
• Communication: Respond to your inquiries, send booking confirmations, service updates, and promotional materials (if you have opted in).
• Improvement: Monitor and analyse usage to improve our website, services, safety measures, and user experience.
• Legal and Compliance: Meet legal obligations, enforce our Terms and Conditions, and prevent fraud or misuse of our services.

Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:

• Property Owners or Their Authorised Representatives: To process inquiries, bookings, and guest stays.
• Service Providers: Trusted third parties who help us operate our website, process payments, provide analytics, or deliver communications, under confidentiality obligations.
• Legal Authorities: When required by law or necessary to protect our rights, comply with legal processes, or respond to valid governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

Data Security
We implement appropriate technical, organisational, and administrative measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

International Transfers
As a Thailand-based company, your data may be transferred to and stored in other countries where our service providers operate. We ensure that such transfers are protected by appropriate safeguards in accordance with applicable laws.

Your Choices and Rights

• Access and Correction: You may request access to, correction, or deletion of your personal data by contacting us.
• Marketing Communications: You may opt out of promotional emails by following the unsubscribe link or contacting us directly.
• Cookies: You can manage or disable cookies through your browser settings, though this may affect your experience on our site.

Children’s Privacy
Magic Keys does not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:

Address: 9th Floor, The Gig Hotel, 171/21, Rat-U-Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Phone: 083-173 3993
Email: info@magickeys.com

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.